FAQs


General 

How does the online APL Shop differ from the APL Gift Shop at Central Library?

The APL Gift Shop benefits Austin Public Library. The online APL Shop is a partnership between Austin Public Library and The Library Foundation. Within this partnership, online proceeds benefit both APL and The Library Foundation.

How do I become a Library Foundation member?

For more information about membership and how you can support the Austin Public Library, please visit the Library Foundation’s website.

Do I need to be a City of Austin resident, APL Library card holder, or Library Foundation member to purchase items?

Not at all, anyone can make a purchase though our online shop.

 

Orders

How long will my order take to process?

All orders are processed within 1-3 business days. Weekends and holidays will extend the processing time. Orders placed from 6 pm Friday through Sunday will be processed the following week.

    Can I add something to my order after it’s been placed?

    Unfortunately, we are unable to alter orders once they have been placed. You are welcome to place a second order.

    Can I cancel an order?

    To cancel an order, please contact us within two hours of order placement. If payment has been processed, we will need to issue a refund. 


    Do you offer any discounts?

    We currently offer a 15% discount for Library Foundation members. For more information, please contact the Library Foundation.

     

    Shipping and Returns

    Do you offer shipping?

    Yes. See our Shipping FAQs for more info. 

    Do you accept returns or exchanges?

    Yes, we accept both returns and exchanges within 30 days of the curbside pick up or delivery date. The item must be in its original condition and packaging.

    All items currently available on the website are eligible for returns or exchanges as long as they meet the above condition requirements.

    How do I start a return or exchange?

    Please contact us at LibraryShop@AustinTexas.gov to initiate a return, exchange, or cancellation.