FAQs


General 

How does the online store differ from the Recycled Reads Gift Shop at Central Library?

The RR Gift Shop benefits Austin Public Library. The online APL Shop is a partnership between Austin Public Library and The Library Foundation. Within this partnership, online proceeds benefit both APL and The Library Foundation.

How do I become a Library Foundation member?

For more information about membership and how you can support the Austin Public Library, please visit the Library Foundation’s website.

Do I need to be a City of Austin resident, APL Library card holder, or Library Foundation member to purchase items?

Not at all, anyone can make a purchase though our online shop. For those who reside outside of Austin, please be aware that shipping is not currently available—orders are available for pick up at Austin Central Library only. 

 

Orders

How long will my order take to process?

Currently, orders are being processed within 3-5 business days. Weekends and holidays will extend the processing time. Orders placed from 5:30 pm Friday through Sunday will be processed the following week.

Curbside will be closed on these City Holidays:

  • November 26-27
  • December 24-25
  • January 1

Can I add something to my order after it’s been placed?

Unfortunately, we are unable to alter orders once they have been placed. You are welcome to place a second order, and if you would like to bundle them together, please let us know in the order notes during check-out.

Can I cancel an order?

To cancel an order, contact us as soon as possible. If payment has been processed, we will need to issue a refund. 

Can I make purchases inside the Recycled Reads Gift Shop?

Unfortunately, we are unable to allow customers to enter the Recycled Reads Gift Shop. Please make your purchases through our online shop.

Do you sell gift cards?

We do not currently sell gift cards, though we hope to be able to offer that option in the future. Keep an eye on our blog for all of the latest Shop updates.

Do you offer any discounts?

We currently offer a 15% discount for Library Foundation members. For more information, please contact the Library Foundation.

 

Shipping and Returns

Do you offer shipping?

We are not offering shipping at this time. We are currently open for curbside pick up at Austin Central Library only. 

Do you accept returns or exchanges?

Yes, we accept both returns and exchanges within 30 days of the pick up of your order. The item must be in its original condition and packaging.

All items currently available on the website are eligible for returns or exchanges as long as they meet the above condition requirements.

How do I start a return?

Only in-person returns or exchanges at Central Library are available at this time. Please contact us at LibraryShop@AustinTexas.gov to initiate a return, exchange, or cancellation.