FAQs


General 

How does the online APL Shop differ from the APL Shop at Central Library?

The APL Gift Shop benefits Austin Public Library. The online APL Shop is a partnership between Austin Public Library and The Library Foundation. Within this partnership, online proceeds benefit both APL and The Library Foundation.

How do I become a Library Foundation member?

For more information about membership and how you can support the Austin Public Library, please visit the Library Foundation’s website.

Do I need to be a City of Austin resident, APL Library card holder, or Library Foundation member to purchase items?

Not at all, anyone can make a purchase though our online shop.

 

Orders

How long will my order take to process?

All orders are processed within 1-3 business days. Weekends and holidays will extend the processing time. Orders placed from 6 pm Friday through Sunday will be processed the following week.

    Can I add something to my order after it’s been placed?

    Unfortunately, we are unable to alter orders once they have been placed. You are welcome to place a second order.

    Can I cancel an order?

    To cancel an order, please contact us within two hours of order placement. If payment has been processed, we will need to issue a refund. 


    Do you offer any discounts?

    We currently offer a 15% discount for Library Foundation members. For more information, please contact the Library Foundation.

     

    Shipping

    Where do you ship? 

    Orders ship through USPS to all 50 U.S. States and the District of Columbia. International shipping and shipping to U.S. Territories is not available. 

    How much does shipping cost?

    We use a calculator through USPS and only charge the exact cost of shipping for your order. Choose from the available options at checkout. 

    How long does it take to process my order?

    Processing can take 1-3 business days, Mon-Fri. Tracking info will be emailed to you when your order ships. Shipping times are determined by USPS.

    Where is my package?

    Please note that USPS is experiencing longer-than-usual delays due to Covid-19. Shipping times are estimated and not guaranteed. Check your tracking number for updates. 

    My package was marked as delivered but I haven't received it. My package was damaged.   

    We are not responsible for packages once they are shipped. Please file a claim through USPS.