Return Policy


  • Please contact us at LibraryShop@AustinTexas.gov to initiate a return or cancellation. Online exchanges are not offered.

  • Order cancellations are allowed up to 2 hours after placing the order.

  • Items can be returned within 30 days of the delivery date. After 30 days, returns are not accepted. The return postage will be deducted from the refund.

  • Items must be in original condition—Unworn, undamaged, in original packaging.

  • In-person returns and exchanges are accepted at APL Gift Shop located at 710 W. Cesar Chavez St, Austin, TX 78701.