Return & Exchange Policy


  • Please contact us at LibraryShop@AustinTexas.gov to initiate a return, exchange, or cancellation.

  • All items can be returned or exchanged within 30 days of the delivery date. After 30 days, returns and exchanges are not accepted.

  • Items must be in original condition—Unworn, undamaged, in original packaging.

  • In-person returns and exchanges are accepted at APL Gift Shop at Central Library. Customers are responsible for postage when shipping items back to APL Shop.

  • Order cancellations are allowed up to 2 hours after placing the order.